Common errors or problemsBelow are a list of common error messages or problems that the user may encounter. Warning |
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You cannot reset this user account's password because it has been disabled. If you believe this to be in error, please contact IT Services. |
It is impossible to reset the password of a disabled user account. Refer to our User account retention policy for information as to why your user account may be disabled. If the account disable was in error, you will need to contact IT Services by emailing helpdesk@covenantseminary.edu.
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That username or email address was not found. |
The account you attempted to reset the password for does not exist. Verify that you have the correct spelling. For assistance, contact IT Services by emailing helpdesk@covenantseminary.edu.
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There is not a personal email address for this account. Please contact IT Services. |
To reset your password, we require a personal (non "@covenantseminary.edu") email address. To update your user account information, contact IT Services by emailing helpdesk@covenantseminary.edu and we will assist you.
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Your token has expired! It has been longer than 24 hours since you requested a password reset. For your security, the token has expired. You will need to submit a new password reset request. |
Reset requests are only available for 24 hours after they have been requested. You will need to submit a new password reset request by visiting https://password.covenantseminary.edu.
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Something went wrong! Your reset token does not match our records. You will need to submit a new password reset request. |
There is some issue with the reset token you are attempting to use to reset your password. You will need to submit a new password reset request by visiting https://password.covenantseminary.edu.
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This password does not meet our password requirements! |
You have not chosen a password that meets our password policy requirements. |